Privacy Policy

Last updated: September 29, 2026

This Privacy Policy explains how Your VIP Pass (“YVP”, “we”, “us”) collects, uses and shares personal information when you visit yourvippass.com, contact us, subscribe to our updates, or buy tickets and experiences from us.

Information we collect

  • Information you give us: your name, email address, phone number, company, event preferences, guest names, dietary or accessibility requirements, and anything else you include in a form, email or call.
  • Purchase information: the tickets or experiences you buy, billing name and address, and order history. Card payments are processed by our secure third-party payment provider; we do not store full card numbers.
  • Information collected automatically: IP address, browser and device type, pages visited, links clicked and approximate location, collected through cookies and similar technologies.
  • Event photography: photos and video taken at our events, which may include guests.

How we use your information

  • To process reservations and ticket orders, send confirmations and deliver the experiences you book.
  • To answer enquiries and provide customer service.
  • To send newsletters and event announcements when you have signed up, with an unsubscribe link in every email.
  • To understand how our website is used and improve it (for example with Google Analytics).
  • To promote our events, including with photos and video taken at events, as described in our Terms and Conditions.
  • To keep our website secure, prevent fraud and meet legal obligations.

Cookies and analytics

We use cookies for essential site functions, analytics (Google Analytics 4 through Google Site Kit) and, where enabled, advertising measurement. You can accept, reject or change your choices at any time through the Cookie Preferences link in the footer. Our cookie banner is provided by CookieYes. We may also use advertising tools from partners such as Google and Meta to measure and improve our marketing; these only run if you allow marketing cookies.

How we share information

We do not sell your personal information. We share it only with:

  • Service providers who help us run our business, such as website hosting (Cloudways), email delivery and newsletters, payment processing, analytics and advertising (such as Google and Meta) and website security (Wordfence).
  • Venues, restaurants, chefs and partners who deliver an experience you booked, limited to what they need (for example guest names or dietary requirements).
  • Authorities or other parties when required by law, or to protect our rights, guests or staff.
  • A buyer or successor if our business is sold or merged.

How long we keep information

We keep personal information for as long as we need it for the purposes above, including to meet tax, accounting and legal requirements.

Your choices and rights

You can unsubscribe from marketing emails at any time. Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of certain uses. To make a request, contact us using the details below. We will verify your request and respond within the time required by law. Residents of some states, including California, may have additional rights under their state privacy laws, and we will honour those rights as required.

Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), a website firewall and restricted access. No method of transmission or storage is completely secure.

Children

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

International visitors

We are based in the United States and your information is processed there. If you visit from outside the United States, you understand that your information will be transferred to and processed in the United States.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top shows when it was last changed.

Contact us

Your VIP Pass, 1345 Avenue of the Americas, 2nd Floor, New York, NY 10105. Email: info@yourvippass.com. Phone: +1 (646) 866-7272.